Return & Refund Policy
If something is not right, this page explains return eligibility, damaged or incorrect items, exchanges and how refunds are handled.
Clear steps. Helpful support.
This Return & Refund Policy applies to products purchased directly from ravunelo.com.
Eligible products may be requested for return within 30 days after delivery. Contact us before sending anything back so we can confirm eligibility and provide the correct return instructions.
30-Day Return Window
Contact us within 30 days after delivery to request an eligible return.
Return Approval Required
Please contact us and receive return instructions before sending an item.
Keep Your Return Tracking
Use a trackable return method and keep proof of shipment until resolved.
Four simple return steps.
Do not send a product back without contacting us first.
Email Us
Contact service@ravunelovip.com with your order number and reason for the return.
Wait for Instructions
We will review the request and provide the applicable return address and instructions.
Pack the Product
Include the product, accessories, manuals and original packaging where applicable.
Keep Your Receipt
Retain the return tracking number and shipping receipt until the return has been completed.
Return eligibility
To request a return, contact us within 30 days after the order is shown as delivered. Approval is based on the product’s condition, type and the reason for return.
- Unused, unworn and unwashed products
- Products in resalable condition
- Original tags, accessories and components included
- Original packaging included where reasonably possible
- Proof of purchase from ravunelo.com
- Products damaged through misuse or improper care
- Items showing pet hair, odors, stains or wear
- Missing accessories, components or identifying labels
- Items returned without authorization
- Products purchased from another seller
These items may be tried on briefly for sizing but must remain clean, unworn, unwashed and free from pet hair, odors, stains and other signs of use.
Non-returnable items
Some items cannot be returned for hygiene, safety or product-integrity reasons unless they arrived damaged, defective or incorrect.
This section does not remove any rights you may have when a product is damaged, defective, incorrectly described or otherwise protected by applicable consumer law.
Damaged, defective or incorrect items
Please inspect your order after delivery. If an item arrives damaged, appears defective, or is different from what you ordered, email us before using or disposing of the product.
Depending on the issue, we may offer troubleshooting, a replacement, a suitable part, a partial refund or a full refund. The available resolution depends on the product, evidence provided, circumstances and applicable law.
Do not discard a damaged or defective product until we confirm that it is no longer required for review.
Return shipping
Return shipping responsibility depends on why the product is being returned.
Original shipping charges and optional expedited-service charges are not refundable unless the return results from our error or applicable law requires otherwise.
Use the return address provided by our support team. Do not send returns to an address printed on the original parcel unless we specifically confirm that address for your return.
We recommend using a trackable shipping service. We cannot confirm receipt of a return that does not reach the authorized return location.
How approved refunds are handled.
After an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method unless another method is required by applicable law.
Your bank, card provider or payment service may require additional processing before the credit appears in your account. ravunelo.com does not control financial institutions’ processing schedules.
If a refund has been confirmed by us but does not appear in your account, contact your payment provider first. You may then email service@ravunelovip.com if further assistance is needed.
Exchanges
Direct exchanges depend on product availability and may not be available for every item or destination.
When a direct exchange is unavailable, the usual option is to return the eligible original item and place a separate order for the preferred product, size, color or variant.
Do not place a replacement order until you are comfortable doing so; approval of a return does not reserve inventory for another product.
Order changes and cancellations
If you need to cancel an order or change a product, variant or delivery address, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or fulfillment. If the order can no longer be changed, you may request an eligible return after delivery.
Product-specific warranties
Some products may include a limited product warranty. Any applicable warranty period and coverage will be stated on the relevant product page or in the documentation included with that product.
Unless otherwise stated, a warranty does not cover normal wear, consumable components, accidental damage, misuse, improper cleaning, unauthorized modification or failure to follow product instructions.
A warranty claim may require photographs, video, the order number and other information reasonably needed to identify and assess the issue.
Duplicate refunds and payment disputes
Please contact us before opening a payment dispute if you believe an order, charge or refund is incorrect. This gives us an opportunity to locate the transaction and review the issue.
A refund cannot be issued twice for the same amount. If a bank or payment provider has already returned funds through a dispute, reversal or chargeback, any separate refund request will be adjusted accordingly.
Never email complete payment card numbers, security codes, passwords or one-time verification codes. Review our Payment & Security page for more information.
Consumer rights
This policy does not exclude, restrict or replace any mandatory consumer rights available under the laws that apply to your purchase. Where this policy conflicts with a mandatory legal right, the applicable legal requirement will control.
Start a return request.
Email ravunelo.com with your order number, the item you wish to return and the reason for your request. Please wait for return instructions before sending the product.
service@ravunelovip.comCustomer support is available Monday–Friday, 9:00 AM–6:00 PM Pacific Time, excluding public holidays.