How Can We Help?
Clear answers about products, orders, shipping, returns and payments.
Try another keyword or email service@ravunelovip.com.
Orders & Changes
How do I know if my order was placed successfully?
After checkout, you should see an order confirmation page and receive a confirmation email at the address entered during checkout. Check your spam or promotions folder if it is not in your main inbox.
I did not receive an order confirmation. What should I do?
First check your spam and promotions folders. If you still cannot find it, email service@ravunelovip.com with your full name and the email address used at checkout.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the requested change. We will check the order status, but changes or cancellations cannot be guaranteed once processing has begun.
Can I change the address on my order?
Email us immediately with your order number and complete corrected address. If the order has already entered fulfillment or been transferred to a carrier, we may not be able to change it.
Can I use more than one discount code?
Discount combinations depend on the rules attached to each offer. Checkout will show whether the codes or automatic discounts can be combined.
Choosing the Right Product
How do I choose the correct size or model?
Check the size guide, measurements, specifications and compatibility information on the individual product page before ordering. Do not choose only by your pet’s usual size label, because sizing can vary between products.
Are all products suitable for every pet?
No. Suitability can depend on species, breed, size, age, behavior and individual needs. Review the product information and supervise your pet when introducing a new item.
How can I check product compatibility?
Send us the product link and details of the item, model or accessory you already own. We will help you check the available information before you order.
Will the product color look exactly the same as the screen?
We aim to show products accurately, but screen settings, lighting and normal production variations can cause small differences in color or appearance.
Is product information medical or veterinary advice?
No. Product information on ravunelo.com is provided for general shopping purposes and is not a substitute for professional veterinary advice, diagnosis or treatment.
Shipping & Tracking
Where do you ship?
Available destinations and shipping options are shown during checkout after you enter your delivery address. Some products or destinations may have restrictions.
How much does shipping cost?
Shipping charges are calculated and displayed at checkout before payment. The amount can depend on the destination, products and available shipping method.
How can I track my order?
When tracking becomes available, use the tracking link provided in your order notification or visit our Track Your Order page.
Why has my tracking information not updated?
Tracking events are supplied by the carrier and may not appear immediately or update at every stage. If you are concerned, email us with your order number so we can review the available information.
Can one order arrive in more than one package?
Yes. Products may be fulfilled separately, so an order can receive more than one package or tracking number. You will not be charged additional shipping solely because we divide an order into separate packages.
Will I need to pay import duties or taxes?
Customs duties, import taxes or similar charges may apply depending on the destination and local rules. Unless checkout states otherwise, these charges are determined by local authorities and may be the recipient’s responsibility.
Returns & Refunds
How do I request a return?
Email service@ravunelovip.com with your order number, the item you want to return and the reason for the request. Do not send an item back before receiving return instructions.
Can every opened or used product be returned?
Not necessarily. Eligibility can depend on the product’s condition, hygiene considerations, the reason for return and the terms of our Return & Refund Policy .
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging and shipping label. Keep the product and packaging until we provide instructions.
Where will an approved refund be sent?
Approved refunds are returned to the original payment method. We cannot redirect a refund to another card, bank account or payment account.
When will a refund appear in my account?
After a refund is submitted, the time it takes to appear is controlled by your bank or payment provider and can vary.
Payments & Charges
What payment methods do you accept?
The currently available payment methods are displayed during checkout. Options can depend on your location, device and payment provider.
What currency are prices displayed in?
Prices on ravunelo.com are displayed in US dollars (USD). Your bank or payment provider may apply its own exchange rate or foreign transaction fee if your account uses another currency.
Is checkout secure?
Checkout is powered by Shopify and uses secure connections. We do not have access to your complete card number, CVV or payment account password. See Payment & Security for more information.
Why do I see a pending payment?
A pending entry can be a temporary authorization rather than a completed charge. Your bank or payment provider controls when pending authorizations are updated or released.
Will you ever ask for my full card details?
No. Never email or message a complete card number, CVV, password or one-time verification code to anyone claiming to represent ravunelo.com.
Your Account & Contacting Us
Do I need an account to place an order?
No. You can complete checkout without creating a customer account. If you choose to create one, use a unique password that you do not use on another website.
How do I contact customer support?
Email service@ravunelovip.com or use our Contact page. Include your order number when contacting us about an existing purchase.
What are your support hours?
Customer support is available Monday–Friday, 9:00 AM–6:00 PM Pacific Time, excluding public holidays. Messages received outside support hours are reviewed on the next business day.
What should I include when contacting support?
Include your order number, the email address used at checkout, the product name and a clear description of the question. For damaged or incorrect items, include clear photos or a short video where helpful.
Our support team is here to help.
Include your order number so we can locate your purchase.