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Payment & Security

Learn more about secure checkout and the payment methods available in our store.

Payment & Security

Your full payment details stay protected.

Checkout on ravunelo.com is powered by Shopify. Payment information is entered and processed within Shopify’s secure checkout environment and the systems of the selected payment provider.

We can view the information needed to manage your order, but we do not have access to your complete card number, security code or payment account password.

What we may see

Order and payment references

This may include your name, billing and shipping information, purchased products, payment status, payment method type and a limited card reference such as the last four digits.

What we never request

Full card details or passwords

We will never ask you to send a complete card number, CVV, online banking password or one-time verification code by email or message.

Security standards

Protection throughout checkout

Encrypted connection

Secure HTTPS connections help protect information sent between your browser and ravunelo.com.

PCI-compliant platform

Shopify states that stores powered by its platform are covered by its Level 1 PCI DSS compliance.

Payment-provider processing

Transactions are processed by the payment provider available and selected during checkout.

Before entering payment information: check that the address begins with https:// and that your browser does not display a security warning. Never continue if a page appears unusual.

Payment methods and currency

What you can pay with

The payment methods currently available to you are displayed during checkout. Availability can depend on your location, device, currency and the payment services supported by Shopify.

Because payment-method availability can change, the options shown at checkout are the most accurate and current options for your order.

Prices on ravunelo.com are displayed in US dollars (USD). If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or foreign transaction fee. Any such fee is determined by that provider, not by ravunelo.com.

Charges and authorization

What may appear on your statement

Payment authorization Your payment provider may authorize or reserve funds when you complete checkout. The final appearance of the transaction depends on your bank or payment provider.
Pending transactions A pending entry is not always a completed charge. If checkout was interrupted or declined, your payment provider controls when any temporary authorization is released.
Duplicate-looking entries If you see more than one entry, first check whether one is still marked as pending. Contact us with your order number and a screenshot with sensitive details covered, and we can check what was captured in our order system.
Unsuccessful payment A payment may be declined by your bank, payment provider or an automated security check. We cannot override your provider’s decision or request your full payment credentials.
Order screening

When an order needs additional review

Orders may be reviewed for unusual activity or inconsistencies in the information submitted at checkout. A legitimate order can occasionally require additional review.

If we need information about your order, we will contact the email address provided at checkout. We will not ask you to email a photograph of your full card, disclose your CVV or share an account password.

Safe to share

Order-identifying information

Your order number, product name and a description of the problem help us locate and review your purchase.

Do not share

Sensitive payment credentials

Never email your complete card number, CVV, banking password or one-time verification code to anyone claiming to represent us.

Refund security

How approved refunds are returned

Original payment method Approved refunds are returned to the original payment method used for the order. We cannot redirect a refund to another card, bank account or payment account.
Processing status After a refund is submitted, the time it takes to appear is controlled by your bank or payment provider and may vary.
Eligibility Refund eligibility depends on the circumstances of the order and our Return & Refund Policy .
Accounts and personal information

Protecting your account

You do not need to create a customer account to place an order. If you choose to create one, use a unique password that you do not use on another website.

If you believe your account or payment information has been used without permission, contact your bank or payment provider immediately and let us know so we can review any related order activity.

Information about what personal data we collect, how it is used and the choices available to you can be found in our Privacy Policy and Your Privacy Choices.

Report a payment concern

See a charge or message that does not look right?

Email service@ravunelovip.com with your order number and a screenshot. Cover full card numbers, security codes, passwords and other sensitive financial information before attaching an image.

Customer support is available Monday–Friday, 9:00 AM–6:00 PM Pacific Time, excluding public holidays.

ravunelo.com Payment support: service@ravunelovip.com