Overview

This website is operated under the Ravunelo brand. Throughout the website, the terms “we”, “us” and “our” refer to the operator of Ravunelo.

By visiting this website, creating an account or purchasing a product, you agree to these Terms of Service and the policies linked within them. If you do not agree, please do not use the website or place an order.

We may update these Terms when reasonably necessary. The version displayed on this page applies from the “Last updated” date shown above. Changes will not reduce rights that have already arisen under applicable consumer law.

Using Our Store

You must be legally able to enter into a purchase contract in your location. If you use this website on behalf of another person or organization, you confirm that you have authority to do so.

You must not use this website to:

• break any applicable law or regulation;
• submit false, misleading or fraudulent information;
• interfere with the website, checkout or security systems;
• introduce malicious code or attempt unauthorized access;
• copy or exploit website content without permission; or
• violate the rights of Ravunelo or any third party.

We may restrict or terminate access where we reasonably believe these Terms have been violated or the website is being misused.

Products and Product Information

We make reasonable efforts to present product descriptions, dimensions, colors, images and compatibility information accurately. Screen settings, lighting and manufacturing variations may cause minor differences in appearance.

Product availability may change without notice. We may limit the quantity of a product available to an individual, household, geographic region or order where reasonably necessary.

Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order confirmation acknowledges that we received your order but does not necessarily mean it has been accepted.

We may cancel or refuse an order before fulfillment where reasonably necessary, including in cases of suspected fraud, payment failure, inventory error, pricing error, shipping restriction or unusually large quantities.

If we cancel an order after payment has been collected, the applicable amount will be returned to the original payment method. Your payment provider may require additional processing time before the credit appears.

You are responsible for checking the products, variants, quantities, contact details and delivery address before submitting your order. Contact us promptly if you notice an error.

Prices, Currency and Payment

Prices are displayed in the currency shown at checkout. Applicable taxes, shipping charges, duties or other charges will be displayed or calculated where required before the order is completed.

Currency conversion may be performed by the website, payment provider or card issuer. Your provider may apply its own exchange rate or transaction fee.

You agree to provide current and accurate payment information and confirm that you are authorized to use the selected payment method. Payments may be subject to authorization, security screening and the terms of the relevant payment provider.

If a price or promotion is displayed incorrectly, we may correct the error before accepting the affected order. We will contact you where further action is required.

Shipping and Delivery

Shipping availability, charges and applicable options are shown at checkout. Orders may be fulfilled in separate packages depending on product availability and fulfillment arrangements.

Any delivery estimate shown by a carrier or at checkout is an estimate rather than a guaranteed arrival date. Events outside our reasonable control may affect transportation and delivery.

Customers are responsible for providing a complete and accurate delivery address. Additional charges caused by an incorrect address, refused delivery or unclaimed shipment may be the customer’s responsibility where permitted by law.

International shipments may be subject to local customs procedures, duties, taxes or import restrictions. Please review our Shipping Policy for further information.

Returns, Refunds and Damaged Items

Eligible return and refund requests are handled according to our Return & Refund Policy. That policy explains the applicable request period, eligibility requirements, exclusions and return process.

If an item arrives damaged, defective or materially different from what you ordered, contact us with your order number and clear supporting photographs or video. Do not discard the product or its packaging until we have reviewed the request.

Nothing in these Terms excludes any mandatory consumer rights that apply in your country or region.

Discounts, Promotions and Gift Offers

Promotional codes and offers are subject to the conditions displayed with them. Unless stated otherwise, an offer cannot be combined with another promotion, exchanged for cash or applied retrospectively to a completed order.

We may limit a promotion by product, customer, order, region, redemption count or availability. We may withdraw or correct a promotion where it contains an error, has been misused or is affected by unauthorized activity.

Intellectual Property

The Ravunelo name, logos, website design, original text, graphics, videos and other brand materials are owned by or licensed to us and are protected by applicable intellectual property laws.

You may view and use the website for personal shopping purposes. You may not reproduce, distribute, modify, sell or commercially exploit protected website content without prior written permission.

Third-Party Services and Links

Our store may use third-party services for payments, checkout, analytics, advertising, order fulfillment and other functionality. Those providers may apply their own terms and privacy practices.

Links to external websites are provided for convenience. We do not control third-party websites and are not responsible for their content, availability or independent business practices.

Personal information is handled as described in our Privacy Policy.

Disclaimers and Limitation of Liability

We do not guarantee that the website will always be uninterrupted, completely error-free or compatible with every device. We may temporarily suspend or modify parts of the website for maintenance, security or operational reasons.

To the fullest extent permitted by law, we are not responsible for indirect, incidental or consequential loss arising from misuse of a product, reliance on information outside the product’s intended use, unauthorized account activity or events outside our reasonable control.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law. Nothing in these Terms excludes liability or consumer protections that cannot lawfully be excluded or restricted.

Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses or claims arising directly from your unlawful use of the website, deliberate violation of these Terms or infringement of another party’s rights.

Severability and Waiver

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a provision does not waive the right to enforce it later.

Applicable Law

These Terms are governed by the laws applicable to the business operating this website and the relevant transaction, without depriving consumers of mandatory protections available in their place of residence.