Order processing

After an order is placed, it may be reviewed for payment authorization, address accuracy, product availability and fraud prevention before fulfillment begins.

An order confirmation means we have received your order. It does not mean the order has already been dispatched.

Shipping destinations, methods and charges

Shipping availability is determined by the delivery address, products in the cart and available carrier services. If checkout accepts your address and presents a shipping option, the order may be placed using that option.

Tracking your order

When tracking is available, the tracking details will be sent using the contact information provided with the order.

Carrier tracking may not update immediately after a shipping label is created. Tracking information is controlled by the carrier and may update as the parcel moves through its network.

You can also visit our Track Your Order page when tracking information is available.

Orders arriving in separate parcels

Products in the same order may be fulfilled separately because of product availability, package requirements or carrier restrictions. This means an order may arrive in more than one parcel.

Where available, each parcel may receive its own tracking number. A partial delivery does not necessarily mean that an item is missing from your order.

Delivery addresses and order changes

Customers are responsible for entering a complete and accurate delivery address. Please check the recipient name, street address, apartment or unit number, city, region, postal code and country before submitting the order.

We cannot guarantee that an address can be changed after an order is placed. Once a parcel has entered the carrier network, any available address correction or redirection is subject to the carrier’s rules.

Customs, duties and import taxes

International orders may be subject to customs procedures, import duties, taxes, brokerage charges or other fees imposed by the destination country or carrier.

When duties or taxes are collected during checkout, the amount will be shown before payment. If they are not shown as included at checkout, the recipient may be responsible for charges assessed by local authorities or the carrier.

Customs decisions and charges are controlled by the relevant authorities and are not determined by ravunelo.com.

Product and carrier restrictions

Certain products may be subject to destination-specific or carrier-specific restrictions. This can include products containing batteries, liquids, electronic components or other regulated materials.

Available shipping methods may therefore differ between products and destinations. If no shipping option is shown after a complete address is entered, we may not currently be able to send those items to that location.

Lost, damaged or marked-delivered parcels

We may need photographs, tracking information or confirmation of the delivery address to review a shipping issue or submit a carrier claim. Available remedies depend on the circumstances and applicable law.

Returns after delivery

Shipping questions relating to returns, exchanges, return postage and refunds are governed by our Return & Refund Policy.

Please contact us before sending an item back. Returning a parcel without the necessary instructions may delay identification and review of the return.