Refund policy
Last updated: 24 March 2025
Return and Refund Policy
This policy applies to purchases made on ravunelo.com, operated by Ravunelo.
30-day returns
You have 30 days from the delivery date to request a return. To be eligible the item must be unused, clean and dry, and returned in its original packaging with the adapter, filters and all accessories included.
A water fountain or dispenser that has held water is not unused. If you have filled it, we can still help under the fault and warranty terms below, but it is no longer eligible for a change-of-mind return. The same applies to worn items such as harnesses, shoes and ear muffs once they have been used outdoors.
How to start a return
Email service@ravunelovip.com with your order number and the reason. We reply within 2 business days with the return address. Please do not send anything back before you have that confirmation — unannounced returns cannot be matched to an order.
Who pays return shipping
- Faulty, damaged or incorrect items: we cover return shipping.
- Change of mind: return shipping is at your cost. We recommend a tracked service; we cannot refund a parcel that does not reach us.
- Wrong size or plug standard ordered: treated as change of mind. Please check the size chart and plug type before ordering.
Refunds
Once your return arrives and has been inspected we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a further 5–10 days to show it. Original shipping charges are refunded only where the item was faulty, damaged or incorrectly supplied.
Warranty against manufacturing defects
We warrant our powered products against manufacturing defects for 12 months from delivery. This covers the motor assembly, battery, sensors and electronics failing in normal use.
What is not covered
- Filters, brush pads and other consumables, which are wear items
- Damage from running a unit dry, or from descaling agents, bleach or dishwasher cycles on parts not marked dishwasher-safe
- Damage from using an adapter other than the one supplied
- Impact damage, chewed cables or fabric, or water ingress into an electrical base
- Items returned soiled, or without the adapter and accessories
Damaged in transit
If your parcel arrives damaged, photograph the outer packaging and the item before disposing of anything and email us within 7 days of delivery. We will replace or refund in full.
Cancellations
You may cancel an order at no cost any time before it ships. Email service@ravunelovip.com as soon as possible.
Contact
Ravunelo
Email: service@ravunelovip.com